This Privacy Policy explains how 7cuci collects, uses, stores, shares, and protects the personal information of users who access our online casino and sports betting platform. We are committed to handling your data with transparency and respect. Please read this document in full before using the 7cuci platform.
This Privacy Policy (hereinafter "Policy") is issued by 7cuci (the "Platform", "Operator", "we", "us", or "our") and applies to all personal data collected from individuals (the "User", "you", or "your") who access, register on, or use the 7cuci online casino and sports betting services available at 7cuci.cam.
7cuci is committed to protecting your privacy and handling your personal information responsibly. This Policy describes the types of information we collect, our purposes for processing it, how we share it, how long we retain it, and what rights you have in relation to your data. It should be read alongside our Terms & Conditions.
By registering an account on 7cuci or otherwise using our services, you acknowledge that you have read and understood this Policy and you consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, please do not use the 7cuci platform.
The following definitions apply throughout this Policy:
7cuci collects the following categories of personal data from users:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID (MyKad / passport) | KYC verification, age confirmation, fraud prevention |
| Contact Data | Email address, phone number, registered city/state (e.g., Kuala Lumpur, Penang, Johor Bahru) | Account communications, support, notifications |
| Financial Data | Payment method details (e-wallet account number, bank account details), transaction currency (MYR), wallet type (Touch 'n Go, Boost, GrabPay, Maybank, CIMB, etc.) | Processing deposits and withdrawals, AML compliance |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game session records, bonus usage | Account management, dispute resolution, regulatory compliance |
| Technical Data | IP address, browser type, device type, operating system, login timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, game categories accessed, session duration | Platform improvement, personalisation, responsible gambling monitoring |
| Communications Data | Content of live chat conversations, email correspondence with support, submitted feedback | Customer service, dispute resolution, quality assurance |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics data from first-party tracking tools | Platform functionality, user experience, usage analytics |
We do not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health information, or biometric data) unless specifically required for legal compliance or KYC purposes and you have provided explicit consent.
We collect personal data directly from you when you:
When you use the 7cuci platform, we automatically collect certain technical and usage data through:
In limited circumstances, we may receive data about you from third parties, including:
7cuci processes personal data on one or more of the following legal grounds:
7cuci uses collected personal data for the following purposes:
To create and maintain your account, verify your identity and age (21+ requirement), process login and session management, and administer your account settings and preferences.
To process deposits and withdrawals in Malaysian Ringgit (MYR) via Touch 'n Go eWallet, Boost, GrabPay, FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong Bank, 7-Eleven CLiQQ, and USDT TRC20. Payment data is processed with the minimum information necessary to complete transactions.
To fulfil obligations under applicable anti-money laundering, counter-terrorism financing, and fraud prevention requirements. This includes screening transactions, monitoring betting patterns, and reporting suspicious activity where legally required.
To monitor your gambling behaviour for signs of problematic patterns, apply deposit limits and self-exclusion measures where requested or required, and send responsible gambling alerts where appropriate. For more information on our responsible gambling tools, see our Responsible Gambling page.
To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of your support interactions for quality assurance and audit purposes.
To analyse usage patterns, diagnose technical issues, improve the platform's features and interface, detect and prevent fraudulent activity, and maintain the integrity and security of the platform.
Where you have given explicit consent, to send you promotional offers, bonus notifications, and platform news. You may opt out of marketing communications at any time by contacting support or using the unsubscribe function in any marketing email.
7cuci does not sell your personal data to third parties. We may share your data with the following categories of recipients only as necessary and under appropriate safeguards:
We engage third-party service providers who process data on our behalf under written data processing agreements. These include:
All service providers are required to process data only as instructed by 7cuci and to maintain appropriate security standards.
We may disclose personal data where required or permitted by law, including in response to a valid legal process (court order, regulatory investigation), or where disclosure is necessary to protect the rights, property, or safety of 7cuci, its users, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets, personal data held by 7cuci may be transferred to the successor entity. We will provide notice of any such transfer and ensure that data protection standards are maintained.
7cuci retains personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. General retention guidelines are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.
7cuci implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:
While we implement robust security measures, no data transmission or storage system can be guaranteed to be 100% secure. You are also responsible for maintaining the security of your own account credentials. Please do not share your password with anyone.
Cookies are small text files placed on your device when you visit 7cuci.cam. They allow the platform to recognise your device, maintain your session, remember your preferences, and collect aggregate usage data.
You can manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. Instructions for managing cookies are available in your browser's help documentation. 7cuci does not use third-party advertising cookies or cross-site tracking cookies.
Subject to applicable law and certain limitations inherent to the gambling regulatory environment, you have the following rights in relation to your personal data held by 7cuci:
To exercise any of these rights, please contact us via live chat or at [email protected] (plain text — not a clickable link). We will acknowledge your request promptly and aim to respond within 30 calendar days. We may need to verify your identity before processing certain requests.
Please note that some rights may be limited where processing is necessary for compliance with a legal obligation — for example, we cannot delete transaction records that we are required to retain under AML regulations.
The 7cuci platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. Age verification is a mandatory component of our KYC process, and all users must confirm and verify that they are 21 or older before withdrawals are processed.
If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that we may have inadvertently collected data from an underage individual, please contact us immediately.
7cuci is operated under international licensing and may process or store personal data on servers located outside of Malaysia. Where personal data is transferred to countries that may not have data protection laws equivalent to those in your jurisdiction, we implement appropriate safeguards such as contractual clauses or equivalent mechanisms to ensure your data is protected to a comparable standard.
By using the 7cuci platform, you acknowledge and consent to the transfer of your personal data to servers and service providers located internationally, subject to the protections described in this Policy.
The 7cuci platform integrates with third-party services for essential functions including payment processing (such as FPX operators, Touch 'n Go eWallet gateway, Boost, GrabPay, and DuitNow) and identity verification. These third parties have their own privacy policies and data processing practices, which are independent of 7cuci's.
7cuci is not responsible for the privacy practices of third-party service providers. We recommend that you review the privacy policies of any third-party services you interact with in connection with your use of the 7cuci platform. 7cuci does not include external links to unaffiliated third-party websites on its platform.
7cuci reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or your rights — we will provide reasonable advance notice via the platform (such as a notification banner) or by email to your registered address.
The updated Policy will be effective from the date stated at the top of this document. Your continued use of the 7cuci platform after any Policy update constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we handle your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to our handling of your personal data, please contact the 7cuci data team. Our support team is available 24/7 via live chat on the platform.
Support Email (plain text — not a link):
[email protected]
For data rights requests (access, deletion, correction), please clearly state "Data Rights Request" in your message subject and include your registered account email address so we can verify your identity before processing the request.
For responsible gambling enquiries including deposit limit requests or self-exclusion, please visit our dedicated Responsible Gambling page.
Six key privacy principles we apply every day at 7cuci. These do not replace the full Policy above — please read all sections for complete information.
Your personal information is never sold, rented, or traded to third parties for their commercial use. Data shared with service providers is strictly necessary for them to perform their contracted functions on our behalf.
All data transmitted between your device and 7cuci is protected with 256-bit SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest. Your financial and identity data is never stored in plain text.
We only collect the data we genuinely need to provide our services, process payments in MYR, verify your identity, and comply with legal obligations. We do not collect data speculatively or for undisclosed purposes.
You have the right to access, correct, delete, and download your personal data. To exercise any of these rights, simply contact our support team. We aim to respond to all data rights requests within 30 days.
We don't keep your data indefinitely. Retention periods are clearly defined — typically 5 years for KYC and transaction records (required by AML law), with shorter periods for communications and usage logs.
We do not knowingly collect data from persons under 21. Age verification is a core part of our KYC process. We actively remove any accounts discovered to belong to underage individuals and delete their associated data.
Our support team is available 24/7 to answer any questions you have about how we handle your data. You can also read our FAQ for quick answers on common data and account questions.